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Businesses with multiple locations can enable their bot to assist customers in finding a location near them. User shares their location inside the bot, and the bot finds the location closest to the user.

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Supported Channels

Not all channels allow users to share their location with the bot. Currently, this feature is supported by WhatsApp, Telegram, and Messenger (Android).

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To Register your business locations inside the bot;

You need to register all your business locations inside the bot to allow your bot to help your customers find locations near them.
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Navigate to MENU > Marketing > Places Near MePlaces Near Me
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Click AddPlaces Near Me
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As seen in the image above, you must know the Latitude and Longitude of your business location. You can find both on Google Maps. To find your location on Google Maps, click on your location, and you will see the Latitude and Longitude of your location.Latitude and Longitude on Google Maps

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Setup the Flow

You need to use the Get User Data to ask for the user’s Location. You can save the user location in any custom field. Get User Location in Flow After the user shares the location, use Action > More Options > Find locations near me Find locations near me action

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Find categories of locations (Advanced use case)

It is possible to add many types of locations to a single bot and allow your contacts to find a specific category of location near them. For instance, you can add restaurants, Conference Centres, and ATMs to a single bot and allow your contacts to select what type of location they are looking for. For such a case, you should create a category and associate each location with a category. Click here to create a category. Places Near Me After you create a category, you will see more options when you are creating a location. Places Near Me On the flow builder, if you click the action “Find places near me”, you will see the option to create a category.