Alerting admins means sending a message to the chosen administrators, letting them know there’s a conversation that needs their attention. This can happen after a certain time, when there’s an order update, a purchase is confirmed, or other specific triggers in your prompts.
Setting Up Admin Notifications
Go to Menu > Settings > Admins.
Click on Manage, then click on the three-dotted line next to the admin you want to configure and select Edit.
Go to the Notifications tab.
Set the type of notifications you want and the Channels you wish to receive notifications from.
Including Notifications in Your Flow
You can also include this feature in your flow by following these steps:
Go to Menu > Flows and open a flow.
Inside the flow, search for the Notify Admins tab among many other tabs.
Fill in the flow name, select/deselect the admins who are going to receive a notification, and place the description of what this notification is about.
Merge this into your flow.
Notifying Admins via SMS
Additionally, you can configure these notifications to also be sent as text messages (SMS) to the designated administrators’ phone numbers, thus ensuring an even more direct and immediate notification.
To define the steps for sending SMS to administrators:
Go to Flows > Add Content > Actions > SMS > Send SMS to Admins.
Then, click on the “Send SMS” option, enter the administrator’s phone number, and personalize the notification message.
Keep your team informed instantly.
