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This feature enables the seamless transition of a conversation between the bot and a human. In simpler terms, it allows you to toggle between live chat and bot interaction. When a conversation is transferred to a human, it is exclusively handled by a human agent, with the bot temporarily disabled to ensure a personalized touch. You can transfer a conversation to a human or a bot from the following locations:

Inbox

You can directly transfer a conversation to a human or bot from the inbox while you are chatting with a user.

Contacts Section

You can also transfer conversations for one or multiple users from the contacts section.

Flow Builder

You can transfer conversations to a human or bot at any point in your chat flow.

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Transferring from the Contacts Section

To disable or enable live chat for one or multiple users in the contact section, follow these steps:
1
In the Contacts section, select a user by clicking on the checkbox next to their name.
2
Click on the ‘three horizontal lines’ button to open the bulk actions menu.
3
Select either “Transfer conversation to human” or “Transfer conversation to bot” from the drop-down menu to enable or disable the live chat option for the selected user(s).