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Video Explanation

Watch this video for a step-by-step demonstration of how to set up the handover protocol for Meta’s chatbot.
In the video tutorial, the process of setting up the handover protocol for Meta’s chatbot is demonstrated step-by-step. It begins with logging into the Meta platform using the page credentials and navigating to the settings section. Users are guided through locating “Page Setup” within the settings and accessing “Advanced Messaging” to configure the handover.

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Purpose

This guide provides a clear, step-by-step process for correctly setting up Meta’s chatbot’s handover protocol. This needs to be done for both Messenger and Instagram DM to perform correctly.

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Procedure

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Inputs (what you need to get started)

  • Access to the Meta platform
  • Page login credentials
  • Basic understanding of navigating platform settings
1
Log in to the Facebook platform and navigate to your business page. Be sure to be logged in as your Page, not as yourself.
2
Navigate to the settings by clicking on the left-hand side menu.Facebook Page Settings
3
Since Meta recently updated its interface, locate “Page Setup” within the settings.Page Setup
4
Within “Page Setup,” find “Advanced Messaging” and click on “View” to access the handover protocol settings.Advanced Messaging
5
Click on “Configure” if the handover protocol settings are empty. Select “ChatBot Builder” and save the changes.Configure Handover Protocol
6
If connecting to Instagram, repeat the same process by selecting “Instagram” instead of “ChatBot Builder.”

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Outputs (what you get when you’re done)

  • Handover protocol configured correctly for the Meta chatbot.
  • Seamless integration with ChatBot Builder or Instagram, as per preference.

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FAQs

The handover protocol facilitates smooth transitions between automated chatbot responses and live agent interactions, ensuring a seamless user experience.
Yes, Meta’s handover protocol supports integration with various chatbot builders, providing flexibility in choice.
No, setting up the handover protocol typically involves straightforward configuration steps within the Meta platform settings, requiring no programming knowledge.
Improper configuration of the handover protocol may result in disrupted conversations or malfunctioning chatbots, potentially impacting user engagement and satisfaction.
Yes, users can typically revert changes or adjust settings within the Meta platform’s settings interface as needed.
While the primary function of the handover protocol is to manage conversation handovers, it can complement other features like AI integration and multimedia messaging to enhance user interactions.
Generally, there are no additional costs associated with using Meta’s handover protocol, as it is included as part of the platform’s messaging features.