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Connecting your own OpenAI API Key allows you to leverage specific models (like GPT-4) and manage your own billing and rate limits directly with OpenAI.

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Connection Guide

1

Get your API Key

  1. Log in to platform.openai.com.
  2. Navigate to the API keys section in your dashboard.
  3. Click Create new secret key.
  4. Give it a name (e.g., “Chatbot Builder”) and click Create secret key.
  5. Copy the key immediately (you won’t be able to see it again).
2

Connect to Chatbot Builder AI

  1. Log in to your Chatbot Builder AI dashboard.
  2. Navigate to Settings > Integrations > OpenAI.
  3. Click Connect.
  4. Paste your API key into the field and save.
3

Configure Business Persona (Optional)

If you want the bot to answer general questions based on your business info:
  1. Go to Settings > Integrations > OpenAI.
  2. Click Edit.
  3. Fill in the Business Information (Prompt) section.
  4. Ensure Automated Response is toggled ON.

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Testing

To verify the connection is working:
  1. Go to Settings > Channels > Web Chatbot.
  2. Click Manage > Get Link.
  3. Open the link in a new tab and ask a question.

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Important Considerations

Monitor Usage

Regularly check your OpenAI Usage Dashboard to track costs and ensure you don’t hit your monthly budget cap.

Quota Errors

If your bot stops replying, check your OpenAI billing. You may need to add credits or upgrade your tier to restore functionality.
Reinstatement Fee: If you switch to your own key and later decide to switch back to the Chatbot Builder AI managed key, there is a $20 reinstatement fee. You must submit a support ticket to process this request.

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Best Practice: Token Limits

To prevent a single user from draining your API credits, we recommend implementing Token Limit Conditions within your flows to regulate the frequency of AI requests per user.