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Automating Telegram allows you to build powerful bots for support, sales, or community management. Unlike other platforms, Telegram automation relies on creating a “Bot” account through Telegram’s official tools.

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Connection Guide

1

Create a Bot with BotFather

To start, you need to register a new bot with Telegram.
  1. Open Telegram and search for @BotFather (or click here).
  2. Click Start.
  3. Type /newbot and send the message.
  4. Follow the prompts:
    • Name: The display name (e.g., “My Business Support”).
    • Username: A unique handle ending in bot (e.g., my_business_support_bot).
  5. BotFather will generate an Access Token (it looks like 123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11).
Keep this token safe! Anyone with this token can control your bot.
2

Connect to Chatbot Builder AI

  1. Log in to your Chatbot Builder AI dashboard.
  2. Navigate to Settings > Channels > Telegram.
  3. Paste the Access Token you received from BotFather into the token field.
  4. Click Connect.
3

Test Your Bot

  1. Go to the Flow Builder and create a simple flow.
  2. Set up a Keyword Trigger (e.g., “test”).
  3. Open your bot in Telegram and type “test”.
  4. If the bot replies, your integration is live!

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Building Flows for Telegram

When designing flows for Telegram, you have two options for the message type:

Omnichannel (Recommended)

Build once, deploy everywhere. Best for text, images, and quick replies that work across Messenger, Instagram, and Telegram.

Telegram Specific

Use this if you need channel-specific features like native Telegram buttons or inline keyboards that might not translate perfectly to other platforms.